Return Policy

Your satisfaction is our promise.

Whether something arrived broken or got returned to sender, we’re here to make it right, with discretion and care.
 

100% Satisfaction Promise

 

Not happy with your item? Notify us within 30 days and we’ll gladly give you a gift card for the toy amount — hassle-free!

 

• For health and hygiene reasons, opened items are not eligible for return.

• Customers cover return shipping.

 

Undeliverable Packages

 

Any hiccups with delivery: incorrect shipping address, failed delivery attempts, refusal to accept, or being unclaimed at the pickup location?

 

Don’t worry, we are here to help!

 

• We’ll issue store credit for the returned items once they arrive back at our warehouse.

• Want it shipped again? We can do that! Just cover the new shipping fee.

 

My order arrived broken - what do I do?

 

We're so sorry! That’s not the experience we want you to have.

 

If your item was damaged in transit, just let us know within 30 days of receiving your order, and we’ll send a replacement, free of charge.

 

What if my toy stops working?

 

All ATMTOYS' products are backed by a 90-day warranty. If your item suddenly stops working or malfunctions, let us know - we’ll arrange a replacement that works as hard as you do 😉

 

We’re just a click away. No scripts. Just real people who care about making things right.
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